Login/Main Menu FAQ
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| Q |
How do I log into the system? |
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Registered Members:
In the blue login box, key in the User ID and Password that you have declared in the system and click on the arrow next to the input boxes, or press Enter.
First-time Users:
If you are using the system for the first time, you would first have to go through the New User Registration Process. Find the New User Registration link on the Customer Login page, and follow the instructions provided on screen and in your Welcome Email message.
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| Q |
What do I do if I forget my Password? |
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If you forget your Password or your User ID, the system is able to send you your Password/User ID based on the verification information that you provide to the system.
Click on "Forgot Your ID/Password?" on the Customer Login page, and follow the instructions given on the screen. You would need to provide your Employee ID, Date of Birth and the answer to your Secret Question declared in the system during your Registration.
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| Q |
Is there a maximum number of attempts to log into the system? |
| A |
Yes. There is a maximum of 5 attempts, after which your account will be locked and no one would be able to log in with your account. To re-activate the account, please contact the Helpdesk or your HR representative.
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| Q |
How do I know which applications are switched on for my company? |
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Applications that have been subscribed by your company will display as a coloured menu button on the Main Menu. Those that have not been subscribed will be displayed as a grey menu button.
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| Q |
Can I change my password or any other details of my profile? |
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Yes, you may be able to do that from the Main Menu page. Click on Change My Profile and follow the instructions provided
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| Q |
Is there a helpdesk that I can contact with further queries? |
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Yes. You may contact them via email (with one-day turnaround time), or via the Live Chat Helpdesk feature. Helpdesk hours are from Monday - Friday, 9:00am - 5:30pm.
Alternatively you may also wish to see if your queries can be addressed via the FAQ section found on the main menu.
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| Q |
How long will it take before my current session expires? |
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Your active session will expire after 15 minutes. Do not leave your session open in a shared computer. For security purposes, close your browser after you have completed using the applications.
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| Q |
Do I need to close the browser when I have finished using the application(s)? |
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Yes. When you log in to eHR, a cookie is stored in your browser that allows you to be automatically logged in to other applications. Closing your browser is optimal in ensuring that no one else can access the application without submitting a valid User ID and Password.
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